We are well aware of how picky our pet owner friends are! If you or your companions are not satisfied with our products, please send an email to yaochao.lyc@gmail.com and let us help you.
Please be sure to indicate: your account, email address, order number, amount in the email.
We will assist with a hassle-free return policy to ensure your satisfaction.
If you are not satisfied with the product you purchased and need to return it within 7 days from the date of receipt, the amount you paid will be returned to the original route and currency you paid, which will take up to 10 business days to process.
Joypettime may or may not require a return when refunding.
About Shipping:
There is no shipping charge for defective items.
For non-defective items, if the buyer decides that they no longer need their product, they need to pay for the return shipping.